I called my credit company to dispute the charge, but somewhere in the eHarmony fine print is a clause the subscription will renew, so no luck. Stage Three involves telling each other about your must haves and can't stands. While this way of communicating is very different than other sites, it is based on Dr. I'm sure many people are paying subscription fees automatically without being aware of this and at eHarmony's top premium. They do not have a number to call for customers to call when one encounters difficulty, or the number is so well hidden on the site that one can not begin to find it.
Then I found out that he wasn't what his site let you think he was. See the "Communication" section below for more info on connecting with your matches. When I complained, eHarmony told me that my distance requirements were too narrow: If you try to plow through the questions, eHarmony will ask you to slow down and ponder your answer, a nice touch. I followed the directions to retrieve my password, only to find out the password sent to me did not work. For example, I'm an English teacher who emphasizes books on her profile, and I'd get "matches" who bragged that they never read books. They said if I had notified them before the three-day cooling off period they would return dollars. I tried to call the Toll Free number and it just hang up. The service is horrible. June 9, After about a month of use, I forgot my password when logging in from another computer. I contacted eHarmony Customer Service by phone to explain the situation and was told to complete an email with my concerns using a special ticket which was sent to me. So as a warning to everyone else whose done with the site: Unless Steve is gonna pay for my traveling. There was one only ONE!!! Further frustrating is that most recurrences bill monthly, but I was charged for 6 months. Review your match's answers to find out if you have a connection. Helpful 14 people found this review helpful How do I know I can trust these reviews about eharmony? We require contact information to ensure our reviewers are real. I'm sure many people are paying subscription fees automatically without being aware of this and at eHarmony's top premium. There is a link at the bottom of each page taking you to the safety tips. Their support staff is very professional and candid in their responses. And the much-vaunted Personality Profile? Other sections include What If matches that fall outside of your match sweet spot. Looking back this is where the trouble started. Why did all communication from them stop when I switched off the matches? I just don't like it and there is no way of getting out - they already charged me for 6 months. Eharmony denied my request and continued to charge my credit card for a six month subscription over a 3 month period.
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