I paid good money for these suites and I received a very poor check-in and wholly inadequate compensation. The Oberoi, Madina is home to the city's first ever Japanese restaurant, as well as the all-day, multi-cuisine Al Ansar, Indian restaurant; Al Andalus, and an English-style tea room. This was sadly not the case at all.
There were simply too few staff and they were overwhelmed. Standard Room For Family and Friends Our rooms and suites are bright and spacious, with comfortable, elegant furnishings and numerous inter-connecting room options for groups travelling together, making them the most convenient accommodations offered by luxury hotels in Madina. The water pressure from the sink basin was far too less, difficult to do whudu with less water. Third day the same again. Lighting in the rooms is a little dim. I asked him to check with reception, and that this was unacceptable 2 days in a row. Sadly the problems did not end there. A bed bug was found on one of the beds. Ordered French toast for breakfast and this was cold. They are equipped with tea and coffee-making facilities, and fitted with flat screen televisions. This is why I was so disappointed with your check-in. Coming back to breakfast, I was stopped by the gentleman checking off room numbers on my first morning, stating that he had only 2 adults listed for breakfast. Some of the fruit was tinned and not fresh. See all our restaurants and bars 4. I only had someone show me to a table once in 4 days. This time I had enough. DVD players are available on request. This started a flurry of frantic internal phone-calls, and chases, whilst I was standing there, and what I would call a huge amount of faff to get this resolved. I told him I had 2 suites, both of which had 2 bedrooms — clearly it made no sense with his paperwork showing 1 adult per suite. They are equipped with tea and coffee-making facilities, and fitted with flat screen televisions. Another bed was provided after 2 phone calls. Those who wish to dine in the comfort of their room can take advantage of the hotel's hour in-room dining service. One of the rooms in the suite had a very unpleasant smell emanating from the carpets, the housekeeping team had to visit. I sought out the restaurant manager and explained that Pullman check-in had messed their numbers up and showed my original booking — and bought all my paperwork to prove I had paid for my family — can you imagine how silly this looked — me arguing with the restaurant team that I had paid to eat!. Back in March , yes as far as that, I booked 4 rooms for my family of 9.
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